Popular Questions About Stairlifts

Frequently asked questions about Stairlifts

If you are thinking about having a stairlift you may have some questions, this section is designed to answer some of the most popular questions people have about stairlifts For many people making the decision to have a stairlift installed can be a daunting one.

We have answered a few of the more common questions below. If you have further questions, no matter how small, we will be able to answer these. Don't worry, it is unlikely you will be the first person to ask.

How much will it cost?

The cost of your stairlift will depend on several factors like whether it is straight or curved, how many bends there are, is a hinge needed on the track, do you need a powered swivel seat and so on. 

At True Mobility we have a straight forward price structure with straight stairlifts starting at £1495 including installation and warranty. We do not pay commission to sales representatives so our prices are not artificially inflated and we will not be coming back to you with offers of 50% discount if you do not buy first time. In our experience our prices are normally much lower than the "national" companies like Acorn and Stannah.

Will I need to redecorate once my stairlift is installed?

Your new stairlift will be fitted to your staircase, not your wall so in most cases the answer will be no. In some instances you may need to have a handrail moved or, VERY occasionally, a window sill reduced in order to avoid clashes with you new stairlift, in which case some minor re-decoration may be needed after the lift is installed.

How long does it take to install a stairlift?

The complexity of your stairlift will determine how long it takes to fit your lift, however most lifts will only take between one to four hours to install.

What happens if there is a power cut?

There's no need to worry. Your stairlift is operated by batteries, these re-charge when your Stairlift is left on a charge point. This means your stairlift will

continue to work if the power supply is interrupted for a limited number of trips.

What happens if I leave my stairlift off charge?

Audible and visual signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times.

If stairlift batteries are allowed to go completely flat they may need to be replaced.

What if I want to have a new carpet?

Your stairlift can be removed and refitted to allow for the laying of new carpets.

How long will I have to wait for my stairlift?

This will depend on which stairlift you order.

True Mobility understands the difference a stairlift can make to your quality of life which is why we strive to offer the shortest market lead times possible.

Which stairlift is right for me and my staircase?

True Mobility offer a range of stairlift systems, to find out more about stairlifts take a look at our stairllift page or telephone our showroom on

Tel.01235 519777